Whether this is your first visit or you're a returning patient, at The Plastic Surgery Group we want your visit to be a positive experience that gives you satisfying results and increased self-confidence. We have provided the following information to help. Please feel free to contact us if we can be of further assistance.

We're Here for You

Whether they're having reconstructive surgery or considering a cosmetic surgery procedure, people from Syracuse and Saratoga Springs, NY, and other nearby towns find it's helpful to learn all they can about our practice before they get here. We have provided the following information to help you prepare for your first visit:

What to Expect

While each of our doctors has a unique personal style, it can be helpful to have a general idea of what to expect at your first visit to our practice. At The Plastic Surgery Group, we strive to make your time with us relaxed and rewarding. We treat everyone who chooses our cosmetic surgery practice in Albany, New York as if they were close friends – with care, compassion, and consideration.

Initial Intake
Whether you visit us from around the globe, across the country, or a nearby city like Schenectady or Saratoga Springs for plastic surgery, you are important to us. Before you come to our office you can fill out and submit our Patient Forms (online) or bring them with you (PDF):

When you arrive on the day of your consultation, we will review your paperwork and discuss any insurance questions you might have.

Meeting with Your Surgeon
Because we value your time as much as you do, we do our best to begin your consultation as quickly as possible. We will show you to a private consult room where you will be introduced to your doctor and asked to describe the changes you'd like to make. Your medical history will be reviewed as well. We consider this part of the consultation to be a mutual interview, where both doctor and patient determine if they are a good fit for each other. We want you to feel comfortable speaking openly with your cosmetic surgeon and feel confident that your cosmetic goals will be achieved.

Physical Exam
Next, you will be shown to an examination room where you will change into a gown in private. Your doctor will return to examine your areas of concern and take pre-operative measurements and photographs. Afterwards, your doctor will step out of the room and give you a chance to redress.

Discussing Your Options
Once you are fully clothed, the doctor will return and review your procedure of interest in detail including pros and cons, surgical techniques, and possible risks. You will also have the opportunity to review before-and-after photos of previous patients to ensure you and your doctor have a common idea of your expectations. We make sure to provide plenty of time for you to ask questions and have any concerns addressed.

Next Steps
Finally, an office staff member will review fees and financing information and your scheduling options. You can schedule your procedure at this time or return for a subsequent consultation if you'd like to bring along a friend or family member. We encourage you to read our real patient stories to learn about the experiences previous patients have had with our practice. We want you to feel good about your decision to move forward with your procedure and become excited about the improvements that await you.

Fees & Financing

Although finding a practice you feel confident about and comfortable with are top priorities, cost is always a consideration when deciding whether to undergo plastic surgery in Albany, NY. Our friendly and knowledgeable office staff will thoroughly review the fees for your specific procedure during your consultation. Medical insurance providers consider most cosmetic surgery procedures to be elective, and therefore will not cover the costs. However, there are certain procedures that are often covered, such as breast reconstruction, as well as functional eyelid surgery and nose surgery.

Financing is available to qualified applicants through CareCredit and may include the costs of the procedure, anesthesia, and the facility where your surgery is conducted. The financing application process is fast and easy, and in most cases, applications are processed within just a few hours.

Once your loan has been approved, our business office will receive a fax notification from the financing provider. Your payment is expected within 10 days of your procedure. You will need to call our business office or your financing provider and arrange to have your loan papers signed 10 days before your surgery. For more information, speak with a representative in our business office at (518) 438-0505 or send us an email.

We also accept VISA, MasterCard, American Express®, Discover®, bank checks, and cash.
Patient Forms

You can save time during your first visit by completing the forms provided below. Simply fill out and submit our forms online for a quick and easy check-in. Once completed, your forms will be securely transmitted to our office. If you prefer, you can print the completed forms out and bring them with you.

PDF Forms


Coming from out of town? We welcome many out-of-town patients from as far away as Florida, Texas, and California, in addition to those from nearby areas like Saratoga Springs and Schenectady, at The Plastic Surgery Group in Albany, NY. We think you'll find that our location has plenty of options for travel since it is close to major arterials and the airport, and has excellent rail and transportation systems, nearby lodging choices and scores of entertainment and dining venues. Your visit to the Capital Region is sure to be convenient and enjoyable.

A Few Things to Remember
Approximately 2 weeks before your treatment, we would like to receive some information about your health history. This includes any medications you are currently taking, any pre-existing health conditions, whether you use tobacco products, and any other types of health regimes you are following. You can simply call our office at (518) 438-0505 to give us this important information or complete our patient information form and health history online.

When you call, we will discuss with you the types of photographs of yourself that we would like in order to estimate your specific needs and start planning your surgery. It is important that you travel with someone who will be able to offer you any necessary assistance following your treatment and release.

Your Stay Will Be as Short as Possible
For our out-of-town patients, we arrange all appointments and medical procedures to occur successively. This optimizes your time, eliminates unnecessary traveling, and shortens your stay to just a few days after your procedure has been successfully completed. We will talk with you more about this when you contact us with your medical information.

Travel Options

Albany International Airport

Albany International Airport
If you plan to fly into town for surgery, Albany International Airport (518-242-2200) has a comprehensive Web site listing all the major carriers that service the airport. Albany Airport is located approximately 10 minutes from our offices. Visit


We have provided detailed driving directions and maps on our Albany location page.

Taking the train to the Albany/Rensselaer station is a convenient way to travel to our offices. Taxis are available to bring you from the station to our offices at 455 Patroon Creek Blvd #101. To make reservations contact Amtrak National Rail Passenger Service at East Street Rensselaer Station (518) 462-5763 or go to

Excellent taxi service is available from the airport, train station, and throughout Albany and the Capital Region.

Albany Buses
The CDTA bus system serves the city of Albany and outlying areas. For routes and schedules, call (518) 482-8822 or log onto

Auto Rentals
There are several different services located at the airport for your convenience. These include:

  • Alamo: 1-800-327-9633
  • Avis: 1-800-831-2847
  • Budget: 1-800-527-7000
  • Hertz: 1-800-654-3131 and
  • Enterprise: 1-800-736-8222

Here is a short list of local accommodations to help you plan your trip to our offices.

Crest Hill Suites

Crest Hill Suites
1415 Washington Avenue
(518) 454-0007


The Desmond Hotel & Conference Center

The Desmond Hotel & Conference Center
660 Albany Shaker Road
(518) 869-8100


Fairfield Inn

Fairfield Inn
1383 Washington Avenue
(518) 435-1800


Towne Place Suites

Towne Place Suites
1379 Washington Avenue
(518) 435-1900


Best Western Sovereign Hotels

Best Western Sovereign Hotels
1228 Western Avenue
(518) 489-2981


Courtyard Marriott

Courtyard Marriott
1455 Washington Avenue
(518) 435-1600

Reward & Loyalty Programs

At The Plastic Surgery Group and Spa One we like to reward our clients for their loyalty. We currently offer three fun and simple reward & loyalty programs that pay you back for using the products and services you love the most. Learn More HERE

What Our Patients Are Saying...

  • "Dr. Gannon, I wanted to thank you for all you do. Thank you for always being available, excellent care and patient."

  • "Dr. Hargrave performed my belt lipectomy and I could not be happier with the care I was given by the surgeon and his staff."

  • "Dr. Gannon helped me with a revision to a previous surgery. She did phenomenal work, was professional and kind. My results exceeded my expectations by a mile. I’m grateful every day. Thank you, Dr. Gannon!"

  • "Dear Dr. Hargrave, Words cannot express how much I appreciate everything you have done for me. My neck looks marvelous. Thank you for your kindness and professionalism. Many thanks to Dorie, Cate, and Christine for always being so helpful and comforting. To all the staff, many thanks."

  • "Dr. Gannon, I just wanted to let you know how much I appreciate your incredible skill as a surgeon and your kindness and care for me during such a horrific time. You have always made me feel important and I felt like you advocated for me and wanted what was best for me, which is an incredible gift during cancer treatment."

  • "My experience with Dr. Hargrave was great. I'm loving the new me. I told all of my friends about Dr. Hargrave's work; they love the work he did. I will recommend him, he is amazing. He made sure the work was done right. I will be back again soon."

  • "Had a revision done of my implants by Dr Gannon, due to a bilateral mastectomy that was done in Oct.'17 (by another Dr). She’s amazing! She very attentive, listened to why I was unhappy with my implant, and said she could fix all the flaws, and she so did."

  • "Dr. Gannon has helped me twice with medical issues where other Doctors failed for years. She is very professional, efficient, and accommodated my needs with reasonable affordable billing. Thank you so much Dr. Susan Gannon."

  • "Dr. Gannon is so down to earth and personable. She takes the time to explain everything and answer all questions. I would highly reccomend her for any procedure."

  • "Excellent surgeon! Not only does Dr. Hargrave answer your questions thoroughly but he genuinely cares about his patients and makes that apparent in every visit. He takes pride in his work and wants you to be nothing less than ecstatic with your results!"

  • "I'm a 33 year-old Mom of 3 and had a breast augmentation. Dr. Susan Gannon was wonderful. I had such a great experience! She was so kind and attentive. The entire office staff was so helpful and always professional!"

  • "With Dr. Hargrave I felt instantly at ease and knew from my consult that he was the one to perform a procedure I had wanted for over a decade. He is an expert in his field and sincerely cares about his patients. The entire staff at The Plastic Surgery Group is amazing but having a surgeon that genuinely cares about you and your outcome is priceless."

  • "Dr. Hargrave has removed several Basal cell carcinoma from my face, and his work has been fantastic. Having local anesthesia administered to your face is not pleasant, but Dr. Hargrave makes the experience as pain-free as possible. He takes his time with injections and with his surgery. He is also a very nice man who left me as relaxed as I have ever been during a medical procedure. You will not regret choosing Dr. Hargrave."

  • "Dr. Hargrave gave me my life back! How do you say THANK YOU to someone who has changed your life? The way you feel, present yourself, confidence level, times of sheer happiness, looking at life in a positive way, doing activities you’ve never done before, being able to look at your body in the mirror and actually smile… THIS is what Dr. Hargrave has done for me!!"

  • "Amazing, caring doctor. She takes the time to listen to you and make sure you are completely satisfied and comfortable. Very pleased with my experience with Dr. Gannon. I would highly recommend her."

  • "Dr. Hargrave was very helpful and understanding with my anxiety about the procedure. He also listened to me when I told him what I was looking for and more importantly, what I wasn’t looking for. He took the time to discuss everything with me and I highly recommend Dr. Hargrave."

  • "Dr. Hargrave performed my belt lipectomy and I could not be happier with the care I was given by the surgeon and his staff."

  • "I have have had two different procedures over the years with Dr. Gannon. Her work is amazing! I loved how friendly an down to earth she is. Very pleased with my mini tummy tuck & Eye lid surgery."

  • "Dr. Hargrave did lipo in my belly and sides, and a tummy tuck, in addition to lipo on my inner thighs and a thigh lift. For Dr. Hargrave it was just another surgery, for me it was a life changer! I truly believe for Dr, Hargrave, it’s not just a job – he actually cares about what you look like and the end results as much as you do!!"

  • "Dr. Gannon, Thank you for making me feel beautiful! Love that I can ask straight out and you answer with care and honesty. I’m so lucky to have you as my doctor!"

  • "Dr. Gannon was excellent. Very thoughtful, patient and knowledgeable. I never felt rushed through our appointments. She always took the time to answer all of my questions and to make sure I was comfortable. I have been thoroughly impressed with her through my surgical journey. I feel absolute confidence in Dr. Gannon and am excited about the results."

  • "This place is wonderful. All the staff are extremely nice and make you feel at ease and comfortable. I will highly recommend The Plastic Surgery Group"

  • "Dr. Hargrave is a master of his craft. I've been a patient of Dr. Hargrave for over 2 years now, first started after a car accident that resulted in rhinoplasty. Second surgery was a year later, had abdominoplasty, thighs, chin. I’ve lost quite a bit of weight after the tummy tuck, so this coming spring I’m getting a neck/face lift. I love his work! He gives realistic expectations, healing times, his entire staff are a joy to work with. If he believes something will not look good, he won’t push the service just to make a buck."

  • "Dr. Hargrave is simply amazing. I recently had a circumferential body lift. I am beyond happy with not only the surgery results but Dr. Hargrave himself. If I had to do this entire procedure again, I'd pick him again, 100 times over. He was caring, attentive, knowledgeable, listened to any concerns I had, and answered any of my questions. He has changed every aspect of my life. I'm able to smile when I look in the mirror..."

We'll gladly provide you with a free initial consulation. SCHEDULE TODAY!


  SPA ONE at The Plastic Surgery Group
455 Patroon Creek Boulevard, Suite 103
Albany, NY 12206

  Hours of Operation
Mon-Thu: 9:00am-6:00pm
Fri: 9:00am-4:30pm
Sat: 10:00am-2:00pm

  Phone  (518) 944-2096


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